Lean Office is the application of typical Lean Thinking principles to indirect (also known as “transactional”) processes, i.e.:
The application of Lean Office allows processes to be more efficient, thus lowering the relevant cost; more flexible and responsive, eliminating the typical bureaucratisation of office processes; fast and reliable, reducing the response time to customer requests and returning timely and correct outputs with high quality in terms of the managed information.
A Lean Office project is typically organised in this way:
The objective is to analyse and measure AS IS processes, then identify criticalities and inefficiencies (translating them into potential for recovery and improvement) and finally optimise business processes by introducing concepts such as:
Activation of operational methods according to which, once a “practice” (be it a request for an estimate, a project, an order...) has been taken over, it must not “stop” until its completion. This means:
Adopting these principles in rethinking activities and redesigning one's modus operandi means improving in terms of both efficiency, by getting the most out of available resources, and effectiveness, by increasing the service offered to customers (internal and external) and the motivation of people.
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