“85% of the reasons for failure to meet customer expectations depend on deficiencies in business systems and processes... the role of the management is to improve processes...” With this sentence, W. Edwards Deming emphasises the importance of having processes (and not procedures) that are responsive, fast and lean and therefore also supported by information tools that can facilitate them.
Today, companies not only need to improve their processes but, because the market changes quickly, they need to design new processes and implement them as quickly as possible.
Business Process Redesign considers all aspects of the evolution of business processes: from their improvement and change, to the systems supporting them, to the introduction of new processes in order to offer new products or services to the market.
It allows business processes to be reviewed and redesigned with a view to improving service for the internal customer but above all in line with business needs. Redesigning one's business processes means knowing them in detail in order to critically analyse them and bring out opportunities for improvement that impact not only activities but also information systems. Indeed, a process will only be lean and agile if it is managed by the correct tool as well as implemented with the objectives of the process in mind.
Since the 1980s, Considi has supported its customers in the selection and implementation of major players in the ERP market as well as numerous vertical and visual management systems.
A corporate project involving information systems typically has a high impact on the company. That is why planning as well as the correct choice of the system to be implemented become the keys to a successful project. Moreover, thanks to the application of the Agile and Change Management methodology, the accompaniment in the implementation phase becomes a more sustainable pathway for the intra-company team.
A company close to the market is synonymous with a company that innovates quickly. Thanks to Agile Project Management and Service Design techniques, it is possible not only to introduce new processes focused on the same market, but also to create new services (and the processes that support them) in companies dealing with services but also in those dealing with products.