for the

Automotive Sector

We operate in the automotive sector, in particular in Network Distribution, as well as in Research & Development and Operations, with a team of professionals with many years of experience in organisational and training interventions with a number of Sales Companies operating in the automotive market and their sales and service networks

Our automotive services ranges from support in defining OEM-level strategies to their implementation and verification, through activities such as:

Change management and coaching for the sales network
Dealer Process improvement: Improving processes in the dealership by making them more efficient and freeing up resources to devote to higher value activities
Activation of training courses in the areas of Sales & Service Training
Qualification check and managerial assessment
Design and implementation of new services
Customer Journey & Customer Experience Analysis
Support in the implementation of Digital Transformation
Activation and implementation of Customer Relationship Management processes
Design and activation of loyalty improvement programmes
Standard audit & Mystery shopping
Reorganisation of product development processes with a view to reducing time to market
Optimisation of the physical and logical processes of the Operations area and integration of the Supply Chain
Development of continuous improvement systems with involvement of the resources

How to standardise the sales process and align the needs of the distribution network/dealers?

Through training and change management and coaching programmes in the Sales & Service area

You may need a Supply chain

How to improve the management of prospects, current and loyal customers?

Through loyalty improvement programmes

You may need a Digital and IT Architecture

How to improve information management processes at all levels?

With a focus on customer value

You may need a Lean Office

Automotive Sector

Case histories